Complaints Procedure
At Green View Property Group, we aim to deliver a high standard of service at all times. If something hasn’t gone as expected, we want to hear from you so we can resolve the issue promptly and fairly.

Stage 1 – Raise Your Complaint
Please email us with the details of your concern:
info@greenviewproperty.co.uk
Include:

• Your name
• The property address (if applicable)
• A clear description of the issue
• Any supporting information
  We will acknowledge your complaint within 3 working days and aim to provide a full response within 10 working days.

Stage 2 – Formal Review
If you are not satisfied with the initial response, you may request a formal review by a senior member of the team.
Please write to:
Green View Property Group
71-75 Shelton Street London WC2H 9JQ
Email: info@greenviewproperty.co.uk
We will acknowledge your escalation within 3 working days and issue a written outcome within 15 working days. If more time is required, we will keep you updated.

Stage 3 – Independent Redress
If you remain dissatisfied after completing our internal complaints process, you may refer your complaint to our government‑approved redress scheme:
Property Redress Scheme (PRS)
Membership No: PRS047674
Website: https://www.theprs.co.uk/
You must refer your complaint to the PRS within 12 months of receiving our final response.
The PRS provides an independent, free‑to‑use service for consumers.

Our Commitment
We value all feedback and use it to improve our service and processes. Your experience matters to us, and we will always work to resolve issues professionally and transparently.